Terms & Conditions
PURCHASING AGREEMENT
The purchase of your Jean Yves Jewelry confirms that you have been provided with appropriate care information, spanning the proper wear, care and maintenance of your piece. You acknowledge that by purchasing an item, you agree to Jean Yves terms and conditions, including our production and delivery timelines, and returns, warranty and repair policies.
PRODUCTION
All Jean Yves jewelry pieces are crafted at our Amsterdam atelier. Please allow:
- Up too Six weeks for bespoke engagement rings and custom pieces.
- For Jean Yves collection pieces, resizing of ready-to-ship items can take up to two working days
- For Jean Yves bespoke pieces, please allow two weeks for resizing.
On rare occasions where lead times may vary the customer will be notified.
We strive to accommodate our clients and if you require a shorter time frame for your piece, please get in touch with us as soon as possible to confirm options at info@jeanyvesjewelry.com
SHIPPING
All shipping is an additional cost to the customer and provides parcel tracking. Once an item is shipped, customers will be notified of the tracking number and progress of the parcel directly from DHL. Please ensure all information you have provided is correct as Jean Yves is not responsible for failed deliveries due to address and other input errors. Jean Yves will not replace or refund for parcels that have been scanned as delivered and signed for.
INTERNATIONAL SHIPPING
We ship worldwide using DHL, which can take up to 10 business days depending on location. The international shipping fee is determined by the carrier and is an additional cost quoted at the time of order.
Please note that duties and taxes for all international orders are the responsibility of the client. All international packages are subject to taxes and duties upon delivery in your country or territory. Jean Yves is not responsible for the cost of your item clearing customs. This is a separate expense covered by you, the client. Taxes and customs charges vary depending on each country and the value of the item(s). Please note that our shipping quotes therefore exclude these duties and taxes. Please contact your local customs office for more information.
Resized or customised jewelry and made-to-order bespoke pieces are final sale and ineligible for returns.
Your item is eligible for an exchange if it meets the following criteria:
- It is not customised, altered or a bespoke Jean Yves piece.
- The item is returned in its original condition; unworn, undamaged and in original packaging.
- It is returned within the specified 14-day timeframe from pick up or delivery.
- The order is returned without any damage from transit at the customer’s end.
Jean Yves will confirm an exchange upon inspection of the received item. Should any of the above criteria not be met, we have the right to refuse the exchange and arrange a return at the customer’s expense.
For bespoke Jean Yves jewelry pieces, a 50% deposit is required to begin production and the remaining 50% is required within seven days of completion of the order. Deposits are non-refundable and if the item has not been fully paid for or collected within eight months, the piece becomes sole property of Jean Yves.
We do not offer refunds for shipping costs, card fees or items damaged in shipping. If your jewelry is damaged on delivery, we require appropriate documentation to determine if a replacement or repair is required. Please take detailed photos of the outside of the box, packaging materials and damaged item(s) then email info@jeanyvesjewelry within seven days of delivery.
To arrange a return or for more information, please contact our Customer Care team at info@jeanyvesjewelry.com
At Jean Yves we want your ring to be the perfect fit. Please get sized by a local, reputable jeweller and send us your size over email. Jean Yves is not responsible for incorrect sizing by third parties. At your own expenses we can also send you a small multisizer to take your own measurements.
For those wanting to surprise a loved one, we can almost accurately estimate the ring size with a few clear photos of the recipient’s hands and their height measurement. In these instances, if the ring size needs a slight adjustment the first resize is complimentary, within 6 months of the purchase date.
Please note: the customer is responsible for the return shipping of the order.
Each and every Jean Yves jewelry piece undergoes many rounds of quality control before being sent to a customer. However, manufacturing faults can happen.
If you believe you have received a faulty product, please get in touch with us immediately to notify us of the fault. After a careful assessment by a qualified jeweller, we will advise you of next steps.
Please include the below information in your email:
- Your invoice number
- Your full name and address
- Photographic evidence of the fault along with a brief written description
Please ensure each jewelry piece being returned is packaged safely to avoid damage during transit. Damaged goods due to poor packaging is the responsibility of the sender and Jean Yves has the right to refuse the item and send back to the customers at their expense.
General wear and tear due to normal use is not considered a fault or covered by warranty. Each jewelry piece is delicate and unique in nature and should be handled carefully and accordingly; please refer to our Jean Yves Care Guide for specific information on maintenance of your item. While diamonds and gemstones are ‘hard’ they can be broken and chipped if the wearer isn’t following proper care. Stones in this condition are not covered under warranty. Similarly, diamonds and gemstones that have become loose or lost due to damage are not covered under warranty and will be quoted for replacement or repair.
REPAIRSAfter the first six months, Jean Yves will perform repairs for a fee. Repair costs will vary on a case-by-case basis and a quote will be provided for agreement prior to repairs commencing.
If Jean Yves jewelry is worked on by other jewellers or jewelry companies the item(s) will no longer be covered under warranty. It is strongly advised that all Jean Yves jewelry be returned to our workshop for a proper assessment.
We are here to help you find your perfect piece of jewelry.
We would love to assist you with care. In case of questions or request concearning our designs please contact us.
Email: info@jeanyvesjewelry.com
Phone: 0031(0)621398376
Create your one of a kind.
We create with the intent to make meaningful jewelry, therefore we also love to design bespoke jewelry, adapted to her personal style.